Acceptance of Terms

By using the Rokon Baghdad website, browsing it, creating an account, or placing any order, you agree to comply with these Terms & Conditions and the related policies.

• These terms apply to all users, visitors, and customers.
• Rokon Baghdad has the right to update these terms when needed without prior notice.
• Continued use of the website after any update is considered acceptance of the new version.
• If you do not agree to these terms, please do not use the website or its services.

Account & Use

The user is responsible for using their account properly and keeping their login information confidential.

• Accurate information must be entered when registering or purchasing, including name, phone number, and address.
• The user is responsible for all activities performed through their account.
• The website must not be used for any fraudulent, illegal, or harmful activity.
• Users must not attempt to hack, disrupt, or misuse any service or system on the website.
• Rokon Baghdad has the right to suspend or cancel an account in case of violation of the terms or misuse.

Prohibited Use

Creating fake orders, using incorrect information, or attempting to manipulate prices, offers, payment methods, or website systems is strictly prohibited.

Orders, Prices & Offers

All orders are subject to availability, review, and confirmation by Rokon Baghdad.

• Displaying a product on the website does not necessarily mean it is permanently available in stock.
• Prices and offers may be updated at any time according to store policy and product availability.
• Rokon Baghdad has the right to reject or cancel any order in case of pricing, description, or availability errors.
• Some offers may vary between the website and branches depending on offer duration and terms.
• An order is not considered confirmed until the details, product availability, and payment method are reviewed.

Payment, Delivery & Receiving

Payment and delivery processes are completed according to the methods available on the website and Rokon Baghdad’s approved policies.

• Payment can be made through the methods available on the checkout page, such as online payment or cash on delivery, depending on service availability.
• The customer is responsible for providing the correct delivery address and phone number to avoid delays or failed delivery.
• Delivery fees may vary depending on the area, product type, or order value.
• Delivery time is estimated and may be affected by external factors such as operational load or shipping conditions.
• Delivery service does not include installation unless clearly stated in the product or offer details.

Exchange, Return & Warranty

Exchange, return, and warranty requests are subject to the policies published on the website and approved by Rokon Baghdad.

Liability Limits & Governing Law

Liability Limits

• Rokon Baghdad makes every effort to provide accurate information, but does not guarantee that the website will be free from technical errors or temporary interruptions.
• Rokon Baghdad is not responsible for any damage resulting from incorrect information entered by the user.
• Rokon Baghdad is not responsible for delays caused by circumstances beyond its control.
• The website may contain external links or services, and Rokon Baghdad is not responsible for their content or policies.

Intellectual Property

All text, images, logos, designs, and content on the website are owned by or licensed to Rokon Baghdad and may not be copied or republished without prior written approval.

Governing Law

These Terms & Conditions are governed by the applicable laws of the Hashemite Kingdom of Jordan, and the competent Jordanian courts shall have jurisdiction over any dispute arising from the use of the website or its services.